Collin at RadicalTrust.ca has a good post up about, well, radically trusting your customers. I have another post noodling around in my...

The time has come to talk my friend… of new beginnings and conversations ’round the bend… Today felt like a good day for a bit of a riff....

During brand planning one of the first things you do is develop, and/or analyze the SWOT. You look at the company's strengths, its...

Spike Jones at The Daily Fix has a good post up titled: Further Proof Traditional Advertising Is Losing It's Grip. Spike points to the...

This weekend the definition of “social media” and the relevancy of the “social news release” had the blogosphere all a twitter. Everyone...

I love this. It really speaks to the ability of the internet to create a global community; building on each others thoughts, experiences...

As the meme keeps spreading around the internet I find myself tagged again by my friend Andrew over at Traffick, who has really done the...

I came across an announcement on MediaPost about the re-launch of the Toyota Hybrid community website and decided to check it out (note...

As the year winds to a close amid a whirlwind of Web 2.0 and social media predicitions, reflections, and good vibes, I’ve gotten to...

I’ve been meaning to write about this community engagement success story for a while now, but haven’t gotten around to it yet. It’s one...

Last night I was sitting at my kitchen table with a glass of wine having a blast interacting with fellow CaseCampers in Second Life. It...

I’ve been tagged by Eden (who has a most excellent shopping blog) with the “5 things you didn’t know about me” meme… So here goes: I hate...

The last week has been all a buzz with the release of the first Social Media Press Release in Canada (according to Ed Lee) by Weblo &...

I used to be a prolific online shopper when I lived in the States. I was one of bluefly’s first customers and used to get a big box at...

I have a big problem with sloppy generalizations. Each time I come across one I get ticked off. Unfortunately once I get into that...

Over the last 2 weeks I’ve noticed something about my online habits – they were being driven by primarily offline stimuli or personal...

Can you define a “conversation”? And if you can, who decides which is the “right” definition? Can you have a conversation without being...

We marketers/ ad people have been devoting an awful lot of space on our blogs talking about engaging the community, understanding your...

A lot has been written in the past couple of days surrounding the Google purchase of YouTube for $1.65 billion in stock, so I won’t...

In their Millenium Campaign to eradicate poverty, the UN is actively & innovatively engaging in the social media space. In order to reach...